Terms of service

OVERVIEW

The website at www.lighter-mind.com (the “Site”) is operated by Lighter Mind Wellness Limited (referred to as “we,” “our,” or “us”). We are a company registered in the United Kingdom, with company number 16828291 and our registered office located at 82a James Carter Road, Mildenhall. IP28 7DE.

BY USING OUR SITE, YOU ACCEPT THESE TERMS

By accessing or purchasing any digital hypnotherapy content from our Site, you agree to be bound by the following terms and conditions (“Terms”). These Terms govern your use of the Site, including any content made available through the Site.

The Terms apply to all users of the Site, including but not limited to browsers, vendors, customers, merchants, or content contributors. If you do not agree to these Terms, please do not use our Site.

Please note, the headings in these Terms are for convenience only and do not affect their interpretation.

ADDITIONAL TERMS THAT MAY APPLY TO YOU

These Terms may refer to other policies that apply to your use of our Site and Services:

  • Privacy Policy: Our Privacy Policy governs how we use your personal data. You can view it here.
  • Cookie Policy: Our Cookie Policy explains how we use cookies on our Site. You can view it here.

These additional terms are part of your agreement with us and apply to your use of the Site and the Services. You are also responsible for ensuring that anyone accessing our Site via your internet connection is aware of and complies with these Terms and related policies.

In the event of a conflict between these Terms and the additional policies, the additional policies will prevail.

CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace any part of these Terms at our discretion. It is your responsibility to review this page periodically for updates. Your continued use of the Site after any changes constitutes your acceptance of those changes. The most recent version of these Terms will always be available on this page.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We use your personal data only as described in our Privacy Policy.

To protect the identities of individuals, we reserve the right to use pseudonyms and images in customer testimonials. Please note that the names and images used may not necessarily reflect the real names or likenesses of the individuals referenced.

AGE RESTRICTIONS

You must be at least 18 years of age to use our Site and Services.

OUR SITE TERMS

CHANGES TO THE SITE

We may update or change our Site to reflect:

  • Changes in relevant laws and regulatory requirements.
  • Minor technical adjustments and improvements.
  • Updates to digital content, ensuring it always matches the description provided at the time of purchase.

Any new services or digital products added to the Site will be subject to these Terms.

SUSPENSION OR WITHDRAWAL OF THE SITE

While we aim to ensure our Site is always accessible, we do not guarantee uninterrupted availability. We may suspend, withdraw, or restrict access to all or parts of the Site for various operational reasons, and we will attempt to give reasonable notice when possible. However, we cannot guarantee prior notice in urgent situations.

ACCURACY OF INFORMATION

We strive for accuracy, but we do not guarantee that all information available on the Site is always accurate, complete, or up to date. The materials on our Site are provided for general informational purposes only and should not be relied upon as the sole basis for making decisions. You should seek professional or expert advice where necessary. Any reliance on the information provided on the Site is at your own risk.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites or resources. We do not control these external sites and are not responsible for their content or accuracy. Any links to third-party sites are provided for your convenience and do not constitute an endorsement by us.

We are not responsible for any harm or damage that may arise from using third-party products, services, or resources. We encourage you to carefully review the policies and practices of any third parties before engaging in any transactions. Any concerns or complaints regarding third-party products should be directed to the relevant third-party entity.

USER-GENERATED CONTENT

Our Site may allow users to upload or share content, including through social media pages, video-sharing platforms, forums, or chat rooms. However, such content has not been verified or approved by us, and we do not assume responsibility for it.

GOVERNING LAW AND JURISDICTION

These Terms and any disputes arising from the use of our Site will be governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

YOUR COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

By using our Site, you acknowledge that the opinions or views expressed by users of the Site do not represent our views or values. We reserve the right to monitor, edit, or remove any content that, in our sole discretion, is deemed unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable. This also applies to content that violates any third party’s intellectual property or confidentiality rights. However, we are not obligated to monitor or verify the accuracy of any content posted by users.

If you submit specific materials (such as contest entries) or send creative ideas, suggestions, proposals, plans, or any other types of content (collectively referred to as "Comments"), whether solicited or unsolicited, through any communication method (including email, postal mail, or social media), you agree that we may use these Comments for any purpose, without restriction. This includes the right to edit, copy, publish, distribute, translate, or otherwise use your Comments in any medium at any time. We are under no obligation to:

  1. Keep any Comments confidential.
  2. Pay you any compensation for your Comments.
  3. Respond to your Comments.

By submitting Comments, you warrant that you hold the necessary rights to submit such materials, and that the Comments will not infringe on any third-party rights, including copyright, trademark, privacy, personality, or other proprietary rights. Furthermore, your Comments must not contain defamatory, unlawful, abusive, or obscene material, nor should they include any computer viruses or malware that could interfere with the functioning of the Site or any related services.

You agree not to use a false email address, impersonate someone else, or mislead us or third parties about the origin of your Comments. You are fully responsible for any Comments you submit and for their accuracy. We disclaim all responsibility for any Comments posted by you, other users, or third parties.

Additionally, we reserve the right to disclose your identity to any third party claiming that your content infringes on their intellectual property rights or violates their privacy rights.

By submitting content, you agree to indemnify and hold us harmless from any loss, liability, costs, or expenses that arise from your breach of the above terms. This means you will be responsible for any damages or costs we incur due to your violation of these terms.

If you encounter any material related to child sexual abuse or exploitation, or if you come across content related to terrorism, you agree to report it immediately to us at contact@lightermind.com.

If you wish to contact us regarding content you've uploaded that we have removed, please email us at contact@lightermind.com.

We reserve the right to report any content that breaches these Terms to relevant authorities and may provide them with your details as the content's uploader, without prior notice to you.

RIGHTS YOU GRANT US TO USE YOUR UPLOADED CONTENT

When you upload or post content to our Site, you grant us the following rights:

  • A worldwide, non-exclusive, royalty-free, perpetual, and transferable license to use, reproduce, distribute, create derivative works of, display, and perform the content in connection with the services offered on the Site and for our business purposes, including for promotional purposes related to the Site and Services.
  • A worldwide, non-exclusive, royalty-free, perpetual, and transferable license for other users, partners, or advertisers to use your content in accordance with the functionality of the Site and for promotional activities related to our services.

 

ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, you may find information on our Site or within the Services we provide that contains typographical errors, inaccuracies, or omissions, including but not limited to product descriptions, pricing, promotions, shipping charges, delivery times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to update or change information or cancel orders without prior notice, even after you have submitted your order.

Use of Materials on Our Website and App

We are the sole owner or authorised licensee of all intellectual property rights in our Website, App, and all materials made available through them. These works are protected under copyright legislation and international treaties, and all rights are strictly reserved.

You may, for personal use only, print one copy or download extracts of any page(s) from our Website, or view our online content. Where appropriate, you may also share content internally within your organisation by directing colleagues to the relevant material.

You must not alter any printed or digital copies in any way, nor use text, images, graphics, video, or audio content separately from the accompanying material without our prior written consent. Our status (and that of any identified contributors) as authors of content must always be acknowledged, unless the material in question is user-generated.

No content from our Website or App may be used for commercial purposes or otherwise exploited for financial gain without first obtaining a licence from us or our licensors.

If you print, copy, download, distribute, or repost any content in breach of these Terms, your right to use our Website and/or App will terminate immediately. Upon request, you must return or permanently destroy any copies of the materials in your possession. You also agree to indemnify us in respect of any loss or damage we may suffer as a result of such breach.

PROHIBITED USES

You must not use our Website, App, or their content for any of the following purposes:

a) for any unlawful or fraudulent purpose;
 b) to encourage or solicit others to engage in unlawful activities;
 c) in breach of any applicable international, national, regional, or local law, regulation, or order;
 d) to infringe or misappropriate our intellectual property rights, or those of any third party;
 e) to harass, abuse, insult, defame, threaten, intimidate, or otherwise discriminate against any person on the basis of gender, sexual orientation, religion, ethnicity, race, nationality, disability, or age;
 f) to submit, transmit, or provide false, inaccurate, or misleading information;
 g) to upload, transmit, or distribute viruses, malicious code, or other harmful software that could impair the operation or security of the Website, App, Service, related websites, or the wider internet;
 h) to collect, harvest, or otherwise track the personal data of others without lawful authority;
 i) to engage in spamming, phishing, pharming, pretexting, crawling, or scraping;
 j) for any obscene, immoral, or otherwise inappropriate purpose; or
 k) to attempt to interfere with, circumvent, or undermine the security or proper functioning of the Service, Website, App, related websites, or the internet.

We reserve the right to suspend or permanently terminate your access to the Website, App, or related services if you engage in any prohibited activity.

VIRUSES AND SECURITY

We do not guarantee that our Website or App will be secure, uninterrupted, or free from bugs or viruses. You are responsible for ensuring that the technology, software, and systems you use to access our Website are adequately protected, including through the use of up-to-date virus protection software.

You must not intentionally misuse our Website or App by introducing viruses, trojans, worms, logic bombs, or any other material that is harmful or technologically disruptive. You must not attempt to gain unauthorised access to our Website, App, the server on which they are hosted, or any connected system, database, or network. Likewise, you must not attempt to attack our Website or App by way of a denial-of-service attack or distributed denial-of-service attack.

Any breach of this provision may amount to a criminal offence under the Computer Misuse Act 1990. We will report any such breaches to the relevant authorities and cooperate fully, including by disclosing your identity. In the event of such a breach, your right to use our Website and/or App will terminate immediately.

NO TEXT OR DATA MINING

You must not conduct, authorise, or permit any form of text or data mining, web scraping, or similar automated activity in relation to our Website, App, or any services, products, or content accessed through them. This includes the use of:

  • automated software, programs, algorithms, bots, spiders, scrapers, or similar tools to access, copy, monitor, or republish any content from our Website; and
  • automated techniques designed to analyse digital text or data for the purpose of identifying patterns, trends, or correlations.

These restrictions constitute an express reservation of our rights under applicable law, including the Copyright, Designs and Patents Act 1988.

This restriction does not apply to the extent that we are legally unable to exclude or limit such activity by contract under the applicable laws.

OUR ONLINE SERVICES

Services

We reserve the right to refuse access to the Services or digital content, at our discretion, to any individual at any time. Certain Services and digital content may be offered exclusively online through our Website and/or App, and availability may be subject to limited quantities.

We may restrict the sale or supply of Services or digital content to any person, household, geographic region, or jurisdiction, and may exercise this right on a case-by-case basis.

While we make every effort to display the colours and images of our Services and products accurately, we cannot guarantee that the display on your device will precisely reflect the actual product or content.

We do not warrant that the quality of any Services, products, digital content, information, or materials obtained through us will meet your expectations, or that any defects or errors will be corrected.

We are not liable to you or to any third party for any modification, price change, suspension, or discontinuance of a Service or product offered on our Website or App.

Orders

Your order is accepted when we provide the Service or grant you access to the purchased digital content. Where digital content is purchased, access will be made available once payment has been successfully processed.

We may reject orders at our sole discretion. Where this occurs, we will notify you promptly using the contact details provided at the time of purchase and refund any amounts paid in respect of the rejected order.

We may also impose limits on the quantities of Services or digital content purchased per individual, household, or order. We reserve the right to refuse or cancel any orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

Payment is taken at the time of order, unless otherwise stated during the subscription process for our App, in which case charges will recur at regular intervals in accordance with our End User Licence Agreement (“EULA”).

By submitting an order, you warrant that you are authorised to use the chosen payment method and, for example, are the lawful holder of any credit or debit card provided.

Payments

We use trusted third-party providers to process payments, including Shopify and PayPal. Each provider processes your personal information in accordance with its own privacy policy:

By making a payment, you confirm that you have the right and authority to use the payment method submitted.

Accuracy of Billing and Account Information

To access certain Services, products, or promotions (including subscriptions or free trials), you may be required to create an account (“Account”) through our Website or App. Further details are set out in our [EULA].

You agree to provide accurate, complete, and up-to-date information when creating and maintaining your Account, and to promptly update this information to ensure successful completion of transactions and ongoing communication with us.

If you are provided with, or choose, a user identification code, password, or any other security information, you must treat this information as confidential and must not disclose it to third parties.

We may disable any identification code or password, whether chosen by you or assigned by us, at any time if we reasonably believe you have failed to comply with these Terms or where it is necessary to protect the security of our systems.

If you suspect that your Account details have been compromised, you must notify us promptly at contact@lighter-mind.com.

No Set-Off Rights

All amounts payable to us must be paid in full. You are not entitled to set-off, counterclaim, deduct, or withhold any amounts due.

Returns and Refunds

As our products and services are delivered via digital download, they are not eligible for refund.

If you believe there is an issue with your product or Service, you must contact our Customer Service Team at contact@lighter-mind.com. We will seek to resolve the matter as soon as reasonably practicable.

Changes to Services and Products

We reserve the right to amend any Service or product offered through our Website or App in order to:

  • comply with changes in applicable laws or regulatory requirements;
  • make minor technical updates and improvements; or
  • update digital content, provided such updates remain consistent with the description supplied to you prior to purchase.

Suspension or Withdrawal of Services and Products

We reserve the right to suspend or withdraw the supply of any Service, product, or access to the Website or App. This may occur in order to:

  • address technical issues or implement minor technical changes;
  • update products or Services to reflect changes in applicable laws or regulatory requirements; or
  • make other necessary modifications to Services (see “Changes to Services and Products”).

All descriptions of Services and products are subject to change at any time without notice. We may, at our sole discretion, modify or discontinue any Service, product, or related content without prior notice.

Modifications to Prices

We reserve the right to amend the prices of our Services at any time. Prices will reflect the current rate at the time of your order. For subscription Services, we may vary prices upon providing one month’s prior notice.

General Terms

Disclaimer of Warranties and Limitation of Liability

If you are a consumer:

  • The information provided on our Website and App is for domestic and private use only. You agree not to use our Website or Services for any commercial or business purpose, and we shall not be liable for any business-related loss, including loss of profit, revenue, opportunity, or interruption.
    The Website and Services are intended for general information and entertainment purposes only. They do not constitute professional advice. You should obtain independent professional or specialist advice before taking, or refraining from, any action based on information provided through the Website, App, or Services, including any third-party services promoted by us.
  • While we make reasonable efforts to keep information accurate and up to date, we make no representations, warranties, or guarantees, express or implied, as to the accuracy, completeness, or currency of such information.
  • We are not responsible for events beyond our reasonable control. If the provision of Services is delayed by such an event, we will notify you where possible and take reasonable steps to minimise the impact. However, we will not be liable for any resulting delays. If a substantial delay occurs, you may contact us to terminate your contract.
  • Our Services and content are not tailored to meet individual requirements. You are responsible for ensuring suitability for your own needs. We do not guarantee that hypnotherapy sessions will be effective for every individual, and outcomes may vary.
  • You are solely responsible for securing and backing up your own data.
  • If defective digital content supplied by us damages your device or digital property, we will either repair the damage or compensate you. We will not be liable where damage could have been avoided by installing free updates, by following download or installation instructions correctly, by meeting minimum system requirements, or where caused by your breach of these Terms.
  • We are liable only for foreseeable loss or damage caused by our breach of these Terms or failure to exercise reasonable care and skill. Loss is foreseeable if it was an obvious consequence or if both parties knew it might occur at the time the Terms were agreed.
  • Our hypnotherapy products are complementary therapies. They are not, and are not intended to be, substitutes for traditional medical treatments prescribed or recommended by healthcare professionals. If you have a medical condition requiring professional intervention, you must seek advice from a qualified medical practitioner.

If you are a business user:

  • We shall not be liable for any business-related losses, including loss of profit, revenue, opportunity, or interruption.
  • We do not guarantee that our Services or products will be uninterrupted, timely, secure, or error-free, nor that results obtained from their use will be accurate or reliable.
  • We may, without notice, suspend or withdraw Services or products temporarily or permanently. We shall not be liable for any resulting losses.
  • Your use of the Website, App, Services, or products is at your sole risk. Unless expressly stated otherwise, all products and Services are provided “as is” and “as available” without any representations, warranties, or conditions, whether express or implied, including implied warranties of merchantability, fitness for purpose, durability, title, or non-infringement.
  • To the maximum extent permitted by law, we and our directors, officers, employees, affiliates, contractors, suppliers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including without limitation loss of profits, revenue, data, savings, or replacement costs, whether in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Website, App, Services, or products.

Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence or that of our employees;
  • fraud or fraudulent misrepresentation;
  • breach of statutory terms implied under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • defective products under the Consumer Protection Act 1987; or
  • any matter where liability cannot lawfully be excluded or restricted.

Consumer statutory rights remain unaffected.

Medical Disclaimers

By using our App and Services, you acknowledge and agree that:

  • We are not a licensed healthcare provider.
  • All information, including but not limited to text, graphics, images, and other content on our Website, App, marketing materials, or Services, is provided for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.
  • You should always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical condition, treatment, or before starting any new health programme. In the event of a medical emergency, you must seek immediate professional care.
  • You must not disregard or delay seeking professional medical advice based on content provided through our Website, App, marketing, or Services.
  • Our hypnotherapy sessions are not suitable for individuals with epilepsy. Participation may pose significant risks to health and safety. If you have epilepsy or experience epileptic symptoms, you must not use our Service
  • You must not drive or operate machinery whilst accessing our services or participating in our hypnotherapy sessions.

Indemnification

You agree to indemnify, defend, and hold harmless us, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against all liabilities, costs, expenses, damages, and losses. This includes, without limitation, direct, indirect, or consequential losses, loss of profit, loss of reputation, interest, penalties, legal costs (on a full indemnity basis), and all other reasonable professional expenses, arising from:

  • any claim or demand made by a third party as a result of your breach of these Terms (or of any documents incorporated by reference);
  • your violation of any applicable law; or
  • your infringement of the rights of a third party.

Severability

If any provision (or part provision) of these Terms is found to be invalid, illegal, or unenforceable, it shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

Termination

You may terminate this agreement at any time by notifying us that you no longer wish to use our Services, or by ceasing use of our Site.

All obligations and liabilities incurred prior to termination shall survive termination of this agreement for all purposes.

Without prejudice to any other rights or remedies available to us, we may terminate this agreement with immediate effect if:

  1. in our judgment, you fail (or we reasonably suspect that you have failed) to comply with these Terms;
  2. you become bankrupt, insolvent, or enter into liquidation;
  3. you reach the normal retirement age for agents in this sector in the United Kingdom (or, in any event, the age of 65), or die, or become incapable of managing your affairs due to illness or incapacity (whether mental or physical).

Upon termination, you remain liable for all sums due up to and including the termination date. We may also suspend or withdraw any Services being provided to you.

Transfer of Rights and Obligations

We may transfer our rights and obligations under these Terms to another organisation. We will notify you in writing if this occurs and ensure that such transfer does not affect your rights under the agreement.

You may only transfer your rights or obligations under this agreement with our prior written consent. If you are a business user, such consent is at our sole discretion.

Entire Agreement

These Terms, together with any policies or operating rules posted on our Site or App, constitute the entire agreement and understanding between you and us, superseding all prior agreements, communications, and proposals (whether oral or written).

Third-Party Rights

This agreement is made solely between you and us. No other person shall have any rights to enforce its terms.

Dispute Resolution

Our Customer Service Team (contact@lightermind.com) will make every effort to resolve any concerns you may have with us or our products.

Contact Information

Questions about these Terms should be sent to:
 contact@lightermind.com